UK delivery

We currently deliver to addresses in Great Britain. Standard UK Delivery costs £4.49, Express UK Delivery costs £5.99, and Standard Delivery is free for orders over £50. The available methods and final charge are shown at checkout before you place your order. Prices displayed on our website include applicable tax.

Processing and estimated delivery

• Orders are normally processed within 1–2 business days.
• Standard delivery is normally estimated at 2–4 working days after dispatch.
• Express delivery is normally estimated at 1–2 working days after dispatch.
• These are estimates, not guarantees. We will contact you if there is a material delay.

Unless we agree otherwise, goods will be delivered without undue delay and no later than 30 days after the contract is made.

Tracking and delivery problems

Where tracking is available, we will include it in your dispatch email. Please contact support@stokeglobal.co.uk if an order is late, missing, damaged in transit, or delivered incorrectly.

Risk in the goods passes to you when the goods are delivered to you or to a person you nominate. This does not affect your statutory rights.

Returns, cancellation and refunds

This policy applies to purchases made directly from stokeglobal.co.uk. For an eBay purchase, start the return through your eBay account so the marketplace order is handled correctly. Your statutory rights are not affected.

Your 14-day right to cancel

For most goods bought online, you may cancel without giving a reason by telling us within 14 days after the day you receive the goods. Email support@stokeglobal.co.uk with your name, order number, the item being returned and a clear statement that you wish to cancel. You may also use the model cancellation form below.

After notifying us, send the goods back within 14 days to: Stoke Global, Leek Road, Stoke-on-Trent, ST1 3HT. Please obtain proof of posting.

Our additional 30-day return policy

In addition to your statutory cancellation right, we accept eligible change-of-mind returns requested within 30 days of delivery. From day 15 to day 30, goods must be unused, in resaleable condition and, where reasonably possible, in their original packaging. This additional policy does not limit your rights where goods are faulty, misdescribed or not fit for purpose.

Return costs

You are responsible for the direct cost of returning a change-of-mind item. We pay reasonable return costs where an item is faulty, damaged on arrival, misdescribed or supplied incorrectly. Contact us before returning such an item so we can provide instructions.

Refunds

For a valid statutory cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. Any extra cost for an enhanced delivery service is not refundable. We may reduce the refund for loss in value caused by handling beyond what would reasonably be permitted in a shop.

We will refund you using the original payment method without undue delay and normally within 14 days after we receive the returned goods or you provide evidence that they were sent back, whichever is earlier.

Exceptions

The change-of-mind cancellation right may not apply to goods made to your specifications or clearly personalised, or sealed goods that are not suitable for return for health or hygiene reasons once unsealed. We will identify any applicable exception before purchase. Sale items have the same statutory rights as full-price items.

Faulty, damaged or incorrect goods

Goods must be as described, fit for purpose and of satisfactory quality. If they are not, you may have rights to reject them, obtain a repair or replacement, or receive a price reduction or refund under the Consumer Rights Act 2015. Contact us as soon as possible at support@stokeglobal.co.uk. Photos may help us resolve damage quickly but do not remove your legal rights.

Exchanges

Exchanges depend on stock availability. Contact us first; where an exchange is unavailable, we will process the applicable return or refund.

Model cancellation form

To: Stoke Global, Leek Road, Stoke-on-Trent, ST1 3HT; support@stokeglobal.co.uk

I hereby give notice that I cancel my contract of sale for the following goods: [describe goods]. Ordered on/received on: [date]. Name: [name]. Address: [address]. Order number: [number]. Date: [date].